Build specialist knowledge
Use the book and knowledge library to create a consistent technical, commercial and role-based foundation.
German automotive claims practice · Management perspective
From claim intake to controlled claims management.
A practical management system for dealerships and repair businesses that combines specialist knowledge, workforce training, operational diagnostics and digital case handling — with clear boundaries between consulting and live customer-case processing.
One systemTwo clearly separated operating levels.
Management and controlBusiness level
Operational execution
The specialist book is currently available in German. This English website provides a fully localised overview of the method, services and key knowledge topics.
Digital claims portal · live customer case
SchadenNetzwerk is our portal and a central product USP.
SchadenNetzwerk is our portal and a central product USP.OCR capture, RKÜ, digital signature, partner assignment and status in one leading claims file – clearly separated from R-SOS business diagnostics.
One system, four functions
Knowledge, capability, management control and digital execution.
The four components are deliberately separated. The book explains the system. Training standardises how the team works. R-SOS analyses the repair business and its profit leakage. SchadenNetzwerk handles the operational customer case as a digital claims portal and claims file.
Qualify the team
Train service advisors, claims managers and management teams to work to one documented operating standard.
Neutralise profit leakage
Use R-SOS to identify process weaknesses, quantify commercial exposure and prioritise implementation.
Handle the customer case digitally
Use SchadenNetzwerk as the operational claims portal and digital claims file for the individual case.
Commercial management
Claims handling is working-capital management.
A technically correct repair does not automatically create a commercially controlled process. Missing approvals, incomplete evidence, undecided deductions and absent follow-up ownership tie up cash and consume management attention.
Clarityclaim route, roles and next action
Evidencecomplete, traceable and linked to the vehicle
Controldeadlines, responsibilities and escalation
Cashinvoice readiness and Days to Cash
Living demonstration case
Demo claim file SN-2026-0713-0047 · Weber.
The fictitious Weber case also runs through the German specialist book. Here it demonstrates the operational role of SchadenNetzwerk: from vehicle-document scan and RKÜ to customer signature, partner assignment and a traceable digital evidence chain.
Before and after
From fragmented information to an operationally controlled file.
The same case can either depend on individual memory or be managed through documented roles, evidence and next actions.
Before
- Information split across email, paper and verbal notes
- Claim route not documented
- Approval status unclear
- Photographs without a consistent vehicle link
- No accountable next action
- Deductions and receivables remain unresolved
After
- One digital claim file with unique case ID
- Claim route and customer instruction recorded
- RKÜ and digital signature in the evidence chain
- Partners assigned from the case file
- Open tasks and next responsibility visible
- Operational status ready for management review
R-SOS management diagnostics
Neutralise profit leakage in the repair business.
R-SOS is a consulting and management tool. It is not a customer claims portal and is not used to process an individual claim. It analyses workflows, responsibilities, cost drivers, control weaknesses and implementation priorities within the dealership or repair business.
R-SOS · Management cockpitBusiness diagnosis, not a customer claim
Process deviationRelease logic inconsistent
Commercial impactmedium–high
Working capitalReview pre-financing
AccountabilityService management
Priority1 · immediate
Management KPIDocumented releases
Illustrative diagnostic output
- Cause
- No mandatory release status
- Commercial impact
- Uncontrolled pre-financing and invoicing risk
- Priority
- High
- Countermeasure
- Introduce a release traffic light with owner and evidence requirement
- Management output
- Week 1 action · owner: service management · KPI: documented releases
SchadenNetzwerk
The operational digital claims portal and claims file.
SchadenNetzwerk supports the live customer case. Scan the vehicle registration document, create the RKÜ in approximately two minutes, obtain the customer’s digital signature, assign professional partners and commission mobility or service providers from one traceable case file.
One digital file. Six operational actions.
01
Scan the vehicle documentCapture vehicle and holder data by OCR.
02
Prepare the RKÜCreate the Repair Cost Coverage Confirmation in approximately two minutes.
03
Obtain the signatureSigning link via RCS, or alternatively SMS or email.
04
Assign professional partnersLawyer and damage assessor on documented customer instruction.
05
Commission servicesReplacement vehicle, body and paint, towing and recovery.
06
Control the statusDocuments, tasks and responsibilities in one file.
Vehicle-document scan and RKÜ
Relevant vehicle data is captured by OCR and used to prepare the Repair Cost Coverage Confirmation efficiently.
Assignments and commissioning
With documented customer instruction, assign a lawyer and damage assessor; commission replacement mobility, body and paint or towing services.
Status and evidence chain
Keep signatures, documents, communication, responsible roles and the current process status in the digital file.
Training and specialist advice
Different target groups. One shared understanding of the process.
Dealership teams require a common operating standard. Automotive damage assessors need a commercially viable business model. Motor claims law firms need a practical understanding of dealership economics, documentation and handovers.
01Dealership / repair businessCustomer contact, repair capacity and pre-financing
02Automotive damage assessorTechnical findings, evidence and damage assessment
03Motor claims law firmLegal evaluation, communication and enforcement
Clear roles · complete handovers · shared file logic
Claims-management training
For service teams, claims managers and management: liability and comprehensive routes, role separation, evidence, deductions and Days to Cash.
Consulting for automotive damage assessors
For technically qualified professionals preparing self-employment or developing an existing vehicle damage assessment practice.
Dealership operations workshop for law firms
A one-day operational programme for motor claims law firms that want to understand dealership processes and develop credible automotive client relationships.
Specialist book
A 61-chapter operating reference for the claims process.
Schadenmanagement im Autohaus follows the process from counter intake to payment receipt. It combines technical documentation, German claims practice, role separation, deduction management, Days to Cash and the digital evidence chain. The book is currently available in German.
Chapters
Structured across ten parts plus supporting material.
Pages
Designed for practical use by dealership and repair-business teams.
Editorial status
German-law and market content reviewed to July 2026.
Specialist knowledge
German claims practice translated into operational decisions.
The English knowledge library covers technical, commercial and legal-interface topics. Each page identifies the operational consequence for dealerships while reserving individual legal assessment for authorised professionals.
Evidence-ready digital claims file
Identity, claim route, approvals, photographs, communication and next responsibility in one traceable record.
Claims deduction management
Classify deductions, test the evidence chain and reach a documented commercial decision.
Days to Cash
Measure the time and working capital between service delivery, invoice readiness and payment.
ADAS and high-voltage work
Integrate safety-critical operations into estimating, evidence and billing.
Professional responsibility
Frank Roll, MSc, MBA
Automotive claims management specialist working at the interface between dealerships, insurers, automotive damage assessors and legal professionals since 1998. Author of Schadenmanagement im Autohaus and developer of the R-SOS management consulting system.
Last reviewed: July 2026 · The specialist book is currently available in German.
Frequently asked questions
Clear separation creates a controllable system.
The English website is designed for international decision-makers working with German automotive claims practice.
Is R-SOS part of the customer claim file?
No. R-SOS is a management consulting diagnostic for the dealership or repair business. SchadenNetzwerk is the operational portal for an individual customer case.
What does SchadenNetzwerk do?
It captures the vehicle document, supports RKÜ creation, sends a digital signing link and allows partner assignments and provider commissioning to be documented in the digital claims file.
Is the specialist book available in English?
The complete specialist book is currently available in German. An English overview and selected translated materials are available on request.
Does the website provide legal advice?
No. The legal knowledge pages relate to German law and automotive claims practice but do not replace case-specific advice by authorised legal professionals.
Central third-party liability-claim route
Report a third-party liability claimReport a third-party liability claim through SchadenNetzwerk.
This protected process is exclusively for injured third parties in a motor liability claim. The form is available in German and English, with seven additional language options: French, Italian, Spanish, Polish, Turkish, Dutch and Ukrainian.
Liquidity model · Days to Cash
What could fewer outstanding days mean mathematically?
This model makes tied-up liquidity visible. It uses only your assumptions and is neither a business analysis nor a performance forecast.
Modelled reduction0 days
Mathematically earlier available liquidity€0
Formula: monthly volume ÷ 30 × positive day reduction. Model only, not a guarantee; case mix, partial payments, disputed amounts and payment routes are excluded.
Next step
Clarify the right route for your business.
Request the German book sample, discuss a training format, enquire about an R-SOS process analysis or request a SchadenNetzwerk demo. We respond personally, usually within one working day.
The English-language website explains the complete system. The specialist book is currently available in German. English-language training and materials are available by individual agreement.