The German specialist e-book.
Schadenmanagement im Autohaus is available immediately from Amazon. The print edition is in preparation; an English overview remains available on request.
Availability: The complete specialist book is currently available in German. This page provides an English-language overview; selected translated materials are available on request.
What the book covers
The 61 chapters connect liability and comprehensive claims, technical documentation, role separation under German law, digital evidence, deduction management, Days to Cash, total-loss routes, mobility, ADAS, high-voltage systems and receivables control. The fictitious Weber family serves as a continuous practical case.
Process from counter to cash
Every chapter links the operational step to evidence, responsibility and financial consequence.
RDG role traffic light
A practical distinction between factual workshop work, controlled preparation and legal advice or enforcement.
Work tools
Checklists, decision paths and management rules designed for immediate use in the repair business.
Digital structure
The digital claims file, partner handovers and management status are treated as one evidence chain.
Format and scope
The e-book structure is designed for direct use at the workplace. The e-book is available immediately from Amazon; the print edition is in preparation.
Who should use it
Dealership management, service management, service advisors, claims managers, accounts-receivable teams and fleet decision-makers who need a shared operating logic rather than isolated legal or technical facts.
Frank Roll, MSc, MBA
Automotive claims management specialist working at the interface between dealerships, insurers, automotive damage assessors and legal professionals since 1998. Author of Schadenmanagement im Autohaus and developer of the R-SOS management consulting system.
Last reviewed: July 2026 · The specialist book is currently available in German.
Read or request an overview
View the German e-book on Amazon or use the enquiry form to request an English-language overview.