Dealership claims management FAQ.
Six frequent questions answered for the German operating context, without invented prices or deadlines and with a clear separation of technical and legal roles.
May a dealership answer invoice deductions itself?
A dealership may explain technical facts about its work, evidence its own invoice items and provide missing records. It should not independently assess or enforce a third party's legal claim. Disputed legal questions should be handed to an authorised legal professional together with a complete, technically prepared claim file.
How long does payment take after a German motor third-party liability claim?
There is no reliable universal duration because liability, file completeness, queries and claim complexity affect the process. A business can reduce avoidable delay through complete records, clear ownership and systematic follow-up. Any assessment of legal deadlines in an individual case belongs with an authorised legal professional.
What does a digital claim file cost?
The cost depends on user numbers, required functions, interfaces and implementation scope, so a fixed price without process discovery would not be reliable. The enquiry and initial discussion are free of charge. A transparent proposal is then provided before any paid engagement is agreed.
What does an R-SOS process analysis cost?
The cost depends on business size, number of sites, analysis scope and required implementation support. A fictional standard price would therefore be misleading. The enquiry and initial classification are free of charge; a proposal then specifies the scope, decision documents and any implementation support.
What is the difference between R-SOS and SchadenNetzwerk?
R-SOS analyses the dealership or workshop operating process and develops prioritised improvement measures. SchadenNetzwerk manages the specific customer case as a digital claim file with documents, tasks, approvals and partners. R-SOS improves the operating system; SchadenNetzwerk supports day-to-day handling of individual claims.
Which records should be retained before dismantling?
Before dismantling, record vehicle identification, customer instruction, overview and detail photographs, visible previous damage, mileage, damage area and available approvals. Diagnostic values or manufacturer information may also be required. Each record needs a clear time, component and claim-file reference.