Who the programme is for
Dealership and repair-business management, service management, service advisors, claims managers, back-office teams and accounts-receivable functions that need to work to the same process standard.
Core modules
Liability and comprehensive basics
Separate the claim routes, approvals, customer expectations and commercial exposure.
Roles and German legal-services boundaries
Use the RDG role traffic light and controlled escalation language.
Evidence and the digital file
Create photographs, documents, approvals and handovers in the correct sequence.
Deduction management
Keep technical positions evidenced and route disputed legal questions correctly.
Days to Cash and receivables
Connect invoice readiness, responsibility, follow-up and escalation to working capital.
Management implementation
Translate learning into role cards, SOPs, KPIs and a 30-day action plan.
Delivery formats
60–90-minute executive impulse
A compact management overview of the most expensive process failures.
Two-day in-person programme
The core programme for service and claims teams, including exercises and the Weber case.
Live online course
Modular delivery for distributed teams without losing interaction and implementation focus.
In-house training
Adapted to the dealership’s roles, data, current workflow and commercial priorities.
30-day implementation sprint
Training plus implementation reviews, role clarification and management follow-up.
Dealer-group rollout
A scalable standard for multiple sites with common KPIs and local implementation ownership.
English-language delivery: English sessions, terminology and participant materials are planned according to the target group, existing German-law knowledge and operational context.
What participants take back to the business
- A role-based process map
- Evidence and approval checklists
- Escalation and handover rules
- Management KPIs for quality and Days to Cash
- A prioritised implementation plan
Frank Roll, MSc, MBA
Automotive claims management specialist working at the interface between dealerships, insurers, automotive damage assessors and legal professionals since 1998. Author of Schadenmanagement im Autohaus and developer of the R-SOS management consulting system.
Last reviewed: July 2026 · The specialist book is currently available in German.