Clear boundary: This is not training in substantive motor claims law and no recognition under German specialist-lawyer training rules is promised. The focus is dealership operations, technical and commercial workflows and professional cooperation.
Why the gap matters
For the law firm, the claim is a legal file. For the dealership, it is also a customer relationship, workshop-capacity commitment, pre-financing exposure, technical evidence chain and open cash receipt. Durable automotive client relationships develop where legal competence meets real process understanding.
Agenda · 09:00–17:00
- 09:00–09:30 — Perspective shift: the claim as a customer, capacity and working-capital process
- 09:30–10:30 — How dealership and repair-business economics work
- 10:30–10:45 — Break
- 10:45–12:00 — From service counter to technically auditable invoice
- 12:00–12:45 — What makes a handover-ready legal claim file
- 12:45–13:30 — Lunch break
- 13:30–14:30 — Understanding technical positions and evidence
- 14:30–15:15 — What dealerships expect from a motor claims law firm
- 15:15–15:30 — Break
- 15:30–16:30 — Weber case: critical handovers and operational scenarios
- 16:30–17:00 — Cooperation standard and 30-day implementation plan
What the law firm can do afterwards
Classify dealership workflows
Understand where technical, commercial and legal responsibilities begin and end.
Request technical documents precisely
Ask for the evidence needed without creating unnecessary loops.
Identify incomplete files early
Recognise missing approvals, photographs, supplements and chronology before the dispute escalates.
Understand business interests
Relate the legal strategy to capacity, customer communication, pre-financing and payment flow.
Standardise handovers
Create a practical cooperation standard with the dealership.
Develop automotive client relationships professionally
Prepare the development of an automotive client portfolio through credible operational understanding.
Delivery
One full day, preferably as an in-house law-firm programme. Scope, participants, location and case emphasis are clarified in a 45-minute preliminary discussion.
Frank Roll, MSc, MBA
Automotive claims management specialist working at the interface between dealerships, insurers, automotive damage assessors and legal professionals since 1998. Author of Schadenmanagement im Autohaus and developer of the R-SOS management consulting system.
Last reviewed: July 2026 · The specialist book is currently available in German.