German-law context: This page relates to German law and German automotive claims practice. It provides operational information, not individual legal advice.
Use transparent labour-rate categories, current price lists and a clear explanation of the repair environment. Avoid vague blended rates.
Which rates are relevant
Mechanical, body, paint and specialist rates may differ. The estimate and invoice should use the correct category and time basis.
Brand-affiliated repair
Manufacturer procedures, equipment, training, warranty or service history can be operationally relevant. Record them as facts rather than legal conclusions.
Referral arguments
Insurers may refer to another repair option in notional settlement. The legal validity depends on the individual case. The dealership should not decide the customer’s legal response.
Commercial consistency
Price lists, estimates, invoices and customer orders should align. Inconsistent rate descriptions create avoidable audit questions.
Frequently asked questions
May a dealership charge its normal rates?
The business sets its prices, but recoverability from a third party is a separate legal question.
What should be supplied as evidence?
Current rate list, repair order, operation categories and relevant manufacturer requirements.
Who assesses referral legality?
An authorised legal professional.
What is the management lesson?
Rate structure and documentation should be standardised before claims are disputed.
Frank Roll, MSc, MBA
Automotive claims management specialist working at the interface between dealerships, insurers, automotive damage assessors and legal professionals since 1998. Author of Schadenmanagement im Autohaus and developer of the R-SOS management consulting system.
Last reviewed: July 2026 · The specialist book is currently available in German.