German-law context: This page relates to German law and German automotive claims practice. It provides operational information, not individual legal advice.
Document the period, mobility need, vehicle class, repair progress and every avoidable delay. The operational record supports later legal assessment.
Replacement-vehicle decision
Clarify whether the customer needs a replacement vehicle, can use another vehicle or prefers another form of mobility. Record the decision and timing.
Downtime documentation
Relevant dates include accident, inspection, approval, parts order, repair start, completion and collection. Unexplained gaps create disputes.
Vehicle class and costs
The replacement vehicle should be selected and documented in relation to the damaged vehicle and customer need. Commercial conditions and any own contribution should be transparent.
Role separation
The dealership manages mobility and documents facts. Legal entitlement, tariff disputes and mitigation questions should be handled by authorised legal counsel where necessary.
Frequently asked questions
Can loss of use and a rental vehicle be claimed at the same time?
Usually not for the same period. The specific legal assessment belongs with legal counsel.
What causes disputes?
Unclear need, excessive class, missing downtime evidence and avoidable repair delay.
What should the workshop record?
All milestones affecting the period of non-use and any customer or insurer communication.
Can SchadenNetzwerk commission a replacement vehicle?
Yes. The provider can be commissioned directly from the operational claims file and the status remains linked to the case.
Frank Roll, MSc, MBA
Automotive claims management specialist working at the interface between dealerships, insurers, automotive damage assessors and legal professionals since 1998. Author of Schadenmanagement im Autohaus and developer of the R-SOS management consulting system.
Last reviewed: July 2026 · The specialist book is currently available in German.