Clear boundary: R-SOS is not a claims portal and does not process a customer’s live claim. SchadenNetzwerk performs that operational function.
The management question
Where does the claims process lose margin, time and working capital — and which countermeasures should management implement first? R-SOS translates operational observations into a decision-ready management agenda.
The diagnostic sequence
Operational scan
Review intake, evidence, approvals, partner handovers, invoicing, deductions and receivables.
Root-cause analysis
Distinguish isolated errors from structural weaknesses in roles, systems and decision rules.
Financial impact
Model the exposure using the repair business’s own case volume, assumptions and receivables data.
Management priority
Rank measures by economic effect, implementation effort and operational risk.
Implementation plan
Define owner, target date, evidence of completion and KPI for each priority.
Performance control
Review whether the measure is adopted and whether the intended operational effect is visible.
Typical profit-leakage drivers
- Repair start without documented approval
- Incomplete initial evidence and photographs
- Liability and comprehensive logic mixed at intake
- Supplements identified too late
- Deductions without a decision owner
- Open receivables without a next action or escalation threshold
Management deliverables
The output can include a process-risk map, quantified scenario analysis, prioritised countermeasures, a 30/60/100-day implementation plan, management KPIs and review dates. The precise scope is determined after the initial discussion.
Frank Roll, MSc, MBA
Automotive claims management specialist working at the interface between dealerships, insurers, automotive damage assessors and legal professionals since 1998. Author of Schadenmanagement im Autohaus and developer of the R-SOS management consulting system.
Last reviewed: July 2026 · The specialist book is currently available in German.