German-law context: This page relates to German law and German automotive claims practice. It provides operational information, not individual legal advice.
Show why the position arose, how it relates to the repair and whether the business normally incurs or charges it in comparable work.
Transfer costs
These may arise when painting or another repair operation is performed at another location or by a subcontractor. The route, supplier, dates and commercial basis should be traceable.
OEM parts surcharges
Parts handling, procurement and storage structures differ between businesses. The surcharge should be consistent with the business’s normal pricing and the applicable assessment basis.
Evidence package
Useful documents include work order, subcontractor invoice, transport record, parts invoice, price list and a clear link to the vehicle and repair operation.
Management control
Repeated reductions often indicate that the estimate, invoice and evidence do not tell the same story. Standard text and mandatory attachments can reduce avoidable disputes.
Frequently asked questions
Are transfer costs always recoverable?
No universal statement is possible. Necessity, local practice and case evidence matter.
Does an assessor’s estimate settle the issue?
It is important evidence, but the actual repair and invoice must remain coherent.
What is the workshop’s role?
Document the real process and costs; leave legal enforcement to authorised professionals.
What should management monitor?
Reduction frequency, missing evidence and recurring differences between estimate and invoice.
Frank Roll, MSc, MBA
Automotive claims management specialist working at the interface between dealerships, insurers, automotive damage assessors and legal professionals since 1998. Author of Schadenmanagement im Autohaus and developer of the R-SOS management consulting system.
Last reviewed: July 2026 · The specialist book is currently available in German.